Complaint Process

As an Appointed Representative of New Leaf Distribution Limited, we aim to provide you with a high standard of service. If you are unhappy with any aspect of our service, please let us know.

• Email: complaints@newleafgroup.co.uk
• Write to: New Leaf Distribution Ltd, 165 – 167 High Street, Rayleigh, Essex SS6 7QA
• Call: 01702 431 130

We will acknowledge your complaint promptly and aim to resolve it within 8 weeks.

Financial Ombudsman

If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service (FOS), an independent and impartial body to help resolve complaints between financial businesses and their customers. Their contact details are:

• Website: www.financial-ombudsman.org.uk
• Write to: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
• Call: 0800 023 4567